What's included
The annual technical service, in full.
One planned annual service visit by a Build & Padel technician, covering each court system and closing with a documented condition report. Minor adjustments using existing components may be completed during the service where appropriate.
Structure
Steel frame, fixings and access points checked for condition and movement.
- —Steel frame condition
- —Visible welds
- —Cracking
- —Corrosion
- —Coatings
- —Structural fixings
- —Anchors
- —Mesh panels
- —Gates, hinges, handles and latches
Glass
Panel condition, alignment and fixings, including manufacturer torque checks where applicable.
- —Cracks, chips and edge damage
- —Alignment and movement
- —Panel spacing
- —Gaskets, washers and protective components
- —Glass fixings
- —Manufacturer-specific torque checks where applicable
Turf
Surface wear, sand behaviour and early signs that deeper maintenance is needed.
- —Wear and fibre condition
- —Seams, joints and lifting
- —Movement
- —Sand distribution and compaction
- —Contamination
- —Signs that deeper maintenance is required
Court equipment
Net, posts, drainage, lighting and anything that affects safe play.
- —Net, posts, height and tension
- —Drainage observations
- —Lighting visual inspection
- —Protective padding and accessories
- —Visible trip hazards
- —Obvious safety concerns
Reporting
A documented record of the visit, issued after every annual service.
- —Condition report
- —Photographs
- —Maintenance performed
- —Defects
- —Recommended work
- —Future maintenance considerations
Base package
What every annual package is based on.
- One venue
- Up to two courts
- One planned annual service visit
- Standard service scope
- One technician as standard
- Defined standard travel allowance
- Annual reporting
- Ongoing support throughout the contract year
The annual fee is payable in advance. The service is scheduled within an agreed service window rather than on one exact calendar date, which lets us organise regional UK service routes efficiently.
Court Asset Passport
A permanent record for each court.
For courts we supplied, the record begins at installation. For third-party courts it begins at CourtCare onboarding.
- Venue and court ID
- Manufacturer and model
- Installation date and installer
- Turf, glass and frame specification
- Warranty information and O&M documentation
- Torque settings and sand specification
- Photographs
- Service, defect and remedial history
- Components replaced
- Future recommendations
Manufacturer-aware servicing
Aligned to the manufacturer's published requirements.
Where Build & Padel supplied the court, CourtCare is configured around the relevant manufacturer's published maintenance requirements — torque figures, turf and sand specification, approved parts and maintenance intervals.
CourtCare is designed to help customers follow and document the applicable manufacturer's published maintenance requirements where relevant. Warranty validity may depend on factors outside Build & Padel's control.